CUSTOMER SERVICE

Returns Policy

Returns, Exchanges & Refunds

Thank you for shopping with us at CURLDAZE.com! Once an order has shipped, we do not accept returns or exchanges, and do not provide refunds. All sales are final and are not subject to return. If the package is returned to sender, the shipping is at your own expense. Original shipping and handling charges are nonrefundable.

Canceling An Order

You may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged or Defective Products

Damaged or defective products may be replaced after contactingĀ info@curldaze.com. Please include images of your damaged or defective product in your message.

Shipping Policy

We process and ship all orders Monday-Friday 9am-5pm EST. Any orders or emails regarding orders will be processed and/or responded to the following business day.

Order Processing Time
Please allow 5-7 business days for us to process your order. Business days are Monday-Friday and exclude holidays and weekends.

Incorrect Shipping Information

If a package is returned due to an incorrect shipping address provided by a customer, the order will be refunded for the order amount minus the shipping cost. If the customer would like us to reship the order, the customer will be responsible for the redelivery cost. CURLDAZE is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer, and no refunds will be given in this case. Ā 


International Orders
CURLDAZE does ship worldwide! The customer is responsible to pay any taxes or duties that may apply. We do not calculate or collect international fees from you, nor do we know ahead of time what fees will beĀ assessed if any at all. We will not provide a refund on the shipping of the package If the package is refused by customs or by yourself, we will notĀ provide a refund for the shipping charge. If the packageĀ isn't returned to us at all, we cannot issue a refund for the order.

Missing Package

Once a package is shipped, it is in the care of the shipping company. If the order is confirmed to have been delivered by the shipping company and you cannot locate it, we will not issue any refunds or redeliver the order. Please contact the shipping provider to help you locate your package.

Items Not In Stock

CURLDAZE Haircare values our customers and will ensure to have the latest updates on the availability of our products. Due to rising demand for our products, items may be placed on back order. If an item(s) youā€™ve ordered has been placed on back order, we will fulfill the remainder of your order, sending out all available item(s) and placing the others on back order. We will send your back order items separately when restocked, and you will not be charged any additional shipping costs.Ā 

This Privacy Policy describes how www.curldaze.com (the ā€œSiteā€ or ā€œweā€) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@curldaze.com or by mail using the details provided below:

CURLDAZE, 575 Pharr Rd NE, 52107, Atlanta GA 30355, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as ā€œPersonal Informationā€. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection: To best aid in customer needs and serviceĀ 
    • Source of collection: Form fields
    • Disclosure for a business purpose: To ensure efficient assistanceĀ 
    • Personal Information collected:Ā mailing address, email address, phone numberĀ 
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Personal Information collected:

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiativeā€™s (ā€œNAIā€) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Allianceā€™s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (ā€œGDPRā€), if you are a resident of the European Economic Area (ā€œEEAā€), we process your personal information under the following lawful bases

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ā€˜Your rightsā€™ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do notĀ engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Ā 

    Mobile Terms of Service

    CURLDAZE

    Last updated: March 5, 2024

    The CURLDAZE mobile message service (the "Service") is operated by CURLDAZE (ā€œCURLDAZEā€, ā€œweā€, or ā€œusā€). Your use of the Service constitutes your agreement to these terms and conditions (ā€œMobile Termsā€). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to CURLDAZEā€™s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CURLDAZE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CURLDAZE. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18669775459 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CURLDAZE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18669775459 or email Info@curldaze.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopifyā€™s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    Ā 

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ā€˜Right to Knowā€™), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

    Ā 

    Cookies

    A cookie is a small amount of information thatā€™s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you donā€™t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether itā€™s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session

    Ā 

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a ā€œpersistentā€ or ā€œsessionā€ cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browserā€™s ā€œToolsā€ or ā€œPreferencesā€ menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browserā€™s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the ā€œBehavioural Advertisingā€ section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to ā€œDo Not Trackā€ signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under ā€œContactā€ above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

    Last updated: 12/08/2022

    CURLDAZE HAIRCAREĀ 

    575 Pharr Rd NE
    #52107
    Atlanta GA,Ā 30355
    United States

    info@curldaze.com